منابع مشابه
Oxford Brookes University “ Lets ’ play war ! ”
This dissertation carries out an investigation into the Child Soldier topic. The study is based on a revision of the literature available on the chosen subject. It intends to establish if a broader understanding of the child’s behaviour and his personal motivations, as well as the socio-cultural factors that might condition his decision to join armed forces, can lead to more efficient action pl...
متن کاملAppendix. Threshold Routing to Trade-off Waiting and Call Resolution in Call Cen- ters
A. Further Details on the Simulation Study We simulate the RPT and QIR controls using C++, and in accordance with the common random numbers variance reduction technique. For each control, we have 10 fixed random seeds, and for each seed, we simulate 200,000 units of time (hours). The first 40,000 time units are the warm-up periods and we calculate the time-average queue-length and callback rate...
متن کاملThreshold Routing to Trade Off Waiting and Call Resolution in Call Centers
In a call center, agents may handle calls at different speeds, and also may be more or less successful at resolving customers’ inquiries, even when only considering customers calling with similar requests. One common measure of successful call resolution is whether or not the call results in the customer calling back. This presents a natural trade-off between speed and quality, where speed is d...
متن کاملMercury rule lets hazardous air pollutants off the hook.
Mercury rule lets hazardous air pollutants off the hook O n March 15, the U.S. EPA issued the long-awaited and controversial rule establishing trading as the mechanism for reducing mercury emissions from coal-fired plants. Although the debate over the rule focused on how best to control mercury releases, critics say that an opportunity to also regulate several other hazardous air pollutants (HA...
متن کاملHomocysteine: call off the funeral.
See related article, pages 456 – 460. T he authors of the much publicized though not yet published Norwegian Vitamin Study (NORVIT) 1 of vitamin therapy in coronary artery disease, are widely quoted as saying that vitamin therapy for lowering plasma total homocysteine (tHcy) was harmful, and that " homocys-teine is dead. " However, the slides of their presentation 1 do not show the B 12 status ...
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ژورنال
عنوان ژورنال: Human Systems Management
سال: 1990
ISSN: 1875-8703,0167-2533
DOI: 10.3233/hsm-1990-9308